Grievance Redressal

Collegiate Student Grievance Redressal Committee (CSGRC)

Durgapur Government College

The previously known “Grievance Redressal Cell” in any college in India is nowadays called the ” Collegiate Student Grievance Redressal Committee (CSGRC)” by virtue of the UGC Regulations, 2019. That the scope of work of this body in a college has been changed significantly is apparaent from this new designation. The details in this regard can be found in the UGC website.
our college also has a link under “Useful Links” to the UGC Website. The CSGRC under the chairmanship of the Principal of the college takes proper note of genuine grievances (in fields specified in the said UGC Regulations, 2019) communicated by the concerned students (including existing students, immediate past students and also the admission-seeking potential students of the college) and redress such grievances in the most appropriate, efficient and rational manner possible.
This college continues to progress in its desired path, as it believes that: a genuinely peaceful, rational and non-exploitative environment is a basic requirement for fulfilling the societal commitment of any higher education institution (HEI) in the country. The CSGRC of Durgapur Government College works dedicatedly keeping this philosophy in mind. The grievances of students are to be communicated preferably by letter (paper copy) and/or email. It is to be noted that this college has put in place:
(i) The “SAMADHAM” Letter Box (for submission of students’ grievances in conventional paper-copy letter). It has been placed at a very convenient spot, just to the left of the entry gate to the main administrative building of the college, which houses the Principal’s office and several other sections.
(ii) An email id ( ) for its Collegiate Student Grievance Redressal Committee (CSGRC). Any aggrieved student of this college can use this email id for communicating her/his grievance (s) through email.

It would be appreciated by the college authority if the aggrieved student/guardian communicated the grievance in multiple modes, as this would practically enhance the probability of the grievance being noted at the earliest by the authority.

Composition of Grievance Redressal Cell (Year: 2023-2024)

No Name Designation Department Role
1 Dr. Snigdha Chandra Associate Professor Chemistry Chairperson
2 Sri Subrata Ghosh Associate Professor Geology Member
3 Sri Amitava Samanta Associate Professor Mathematics Member
4 Sri Debasish Maitra Associate Professor Commerce Member
5 Dr. Swapan Kumar Ghosh Associate Professor Physics Member
6 Pathikrit Pal Student Representative Special Invitee


Prescribed format to send letters to the Grievance Redressal cell can be obtained from the college office.